A service level agreement is the backbone of any successful project, providing you will the quality of service and maintenance you need to fully leverage the power of your transmission network solutions.
Thomson Broadcast works hand in hand with clients to outline client goals and outline a tailored approach in understanding maintenance costs and provide support and solutions to ensure optimal system performance.
We offer numerous SLA packages in order to meet our client locations, needs and cost constraints.
| SLA Type | Term of Support* | 9 to 5 Technical support – phone | Equipment repair | 24/7 Technical phone support | Software Update | Remote Diagnosis | On-site support | Advance exchange of Parts | Critical on-site spare kit |
| Warranty | 1-2 years | optional | optional | optional | optional | optional | |||
| Premium | Extended | optional | optional | optional | optional | ||||
| Premium Plus | Extended | optional | optional | ||||||
| Advanced Services | Extended |
*Term of Support – For Premium, Premium Plus and Advanced Services, a term of support can be determined based on client needs and budget.
