A Letter to Our Customers During COVID-19

A Letter to Our Customers During COVID-19

You can count on us!

In these extraordinary times, as broadcasters are pushed to the edge to get live with the latest news and update to your viewers more than ever. We want to let you know that we are here for you. Business continuity is our priority more than ever. Thomson Broadcast is committed to the health and well-being of our families, colleagues, customers, and partners who make up Thomson Broadcast’s global community. It is our top priority to maintain the business continuity needed to provide support and service to all our customers around the world.

Over the last few weeks, we have taken precautionary measures to help prevent the spread of the virus. We have implemented online collaboration programs to keep remote teams connected to ensure our services always stay up and running. Thomson Broadcast is an active leader in the broadcast industry for over 60 years and has faced many challenges throughout these same years. We are committed to preserving your projects, your orders and your business throughout this crisis that is impacting our ecosystem.

A number of our suppliers and partners are also suffering the effects of the disruption in the supply chain. We therefore ask for your understanding regarding the extended lead times that may be experienced for the delivery of equipment, projects and after-sales service.


To our customers we have created an online e support platform and a series of webinars in the upcoming months to educate and communicate to the broadcast community. Our customers can go to the website link www.thomsonbroadcast.tv/esupport or email us at support@thomson-broadcast.com and open an online ticket. A support engineer will review and get back to you with a response as soon as possible.

As the world navigates the uncertainty of COVID-19, you can count on Thomson Broadcast and its team for continuity of service. We are here to support your broadcast infrastructure and enable you to focus on top priority and the needs of your organization.

If you have specific requirements or needs, please do not hesitate to reach out to your Thomson Broadcast team member associated with your projects.

You can count on us to support your business today and for years to come. We are resilient and we will come through this stronger than ever.


Aby Alexander

President – Thomson Broadcast US